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I N X C R Y P T O

Have a Question? Look Here

Introducing

INX Crypto is a secure platform that allows users to trade, buy, and exchange cryptocurrencies with ease and transparency.

We offer cryptocurrency buying, selling, exchange, and secure wallet services for users worldwide.

Yes, INX Crypto prioritizes user security with robust encryption, two-factor authentication (2FA), and compliance with global regulations.

Yes, our platform is accessible via web and mobile, offering seamless experiences on all devices.

Anyone aged 18 and above, depending on local laws, can register and use our services.

Transaction Basics

It’s the transfer of digital assets between two blockchain addresses.

Transaction times vary from seconds to several minutes, depending on the blockchain network.

A unique identifier for tracking your transaction on the blockchain.

Delays can be caused by network congestion or low transaction fees.

No, cryptocurrency transactions are irreversible once processed on the blockchain.

Use your TXID to view the status on a blockchain explorer.

Account Basics

Visit our website, click "Sign Up," and follow the instructions for verification.

You need to provide your name, email, phone number, and create a secure password.

Upload a government-issued ID, proof of address, and a selfie for verification.

Click "Forgot Password" on the login page and follow the prompts to reset it.

No, each user is allowed only one account.

How to Buy

Log in, select "Buy Crypto," choose your desired coin, and complete the payment process.

We accept credit cards, debit cards, bank transfers, and selected digital wallets.

Yes, limits depend on your account verification level.

We support a wide range of cryptocurrencies, including Bitcoin, Ethereum, and more.

Yes, you can use our secure wallet or an external wallet of your choice.

General Troubleshooting

Ensure your credentials are correct. Use "Forgot Password" if needed, or contact support.

Check your spam or junk folder. Ensure you’ve entered the correct email.

Verify the recipient address, network, and fees. If issues persist, contact support.

Contact our support team to resolve account lockouts.

This could be due to network delays. Refresh your account or contact support.

About Fees & Rates

We charge competitive transaction and withdrawal fees. Detailed fees are listed on our website.

No, all fees are transparent and disclosed before completing a transaction.

Rates are dynamically updated based on market conditions and liquidity.

Yes, fees and rates are displayed prior to confirming any transaction.

Fees depend on blockchain network conditions and transaction size.

How to Exchange

Select "Exchange" on the platform, choose the currencies, and confirm the transaction.

The minimum amount varies by cryptocurrency. Details are displayed during the process.

Yes, a small fee is applied and disclosed before confirming the exchange.

Most exchanges are completed within minutes, depending on network conditions.

No, the exchange feature supports only crypto-to-crypto swaps.

How to Sell

Log in, select "Sell Crypto," choose your asset, and confirm the sale.

Proceeds can be transferred to your bank account or a linked digital wallet.

Yes, selling limits depend on your verification level.

Bank transfers may take 1–3 business days, while wallet transfers are faster.

Yes, you can use the exchange feature for crypto-to-crypto transactions.

KYC & Security

KYC (Know Your Customer) is a process to verify user identity to ensure compliance with regulations.

KYC ensures the platform complies with anti-money laundering (AML) laws and secures user accounts.

A government-issued ID, proof of address, and a selfie are typically required.

Use a strong password, enable two-factor authentication (2FA), and avoid sharing credentials.

Contact support for assistance with resolving verification issues.

Troubleshooting

This could be due to insufficient funds, incorrect wallet address, or network issues.

Immediately contact support and change your password. Enable 2FA for added security.

Ensure your account is verified and meets withdrawal limits. Check for pending transactions.

Check the transaction status on the blockchain. If issues persist, contact support.

Use our support portal or contact our customer service team for assistance.