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I N X C R Y P T O
Refund Policy

At inxcrypto.com, our primary goal is to ensure that our customers have an exceptional experience while using our platform. However, we recognize that there may be situations in which you may wish to request a refund for your transactions. This Refund Policy outlines the criteria for eligibility for refunds and the steps to follow for submitting a refund request. We encourage you to read this policy thoroughly before proceeding with any refund inquiries.


Eligibility for Refunds
  • - You may qualify for a refund under the following circumstances:
    • - An unauthorized transaction was processed on your account.
    • - A technical error occurred on our platform that led to an incorrect transaction.
  • - You will not be eligible for a refund if:
    • - You voluntarily completed a transaction and later decided against it.
    • - You submitted incorrect wallet addresses or other details for the transaction.
    • - The request for a refund is submitted after the specified timeframe (as detailed in Section 2 below).
    • - The request for a refund is due to fluctuations in cryptocurrency prices.

Timeframe for Refund Requests
  • - Requests for refunds must be initiated within 14 days from the date of the transaction.
  • - Any refund requests submitted after this period will not be accepted.

Refund Process
  • - To begin a refund request, please reach out to our customer support team at support@inxcrypto.com.
  • - In your refund request, include the following details:
    • - Your account information (username, email address, etc.).
    • - Transaction specifics (transaction ID, wallet addresses, amount involved, etc.).
    • - The reason for your refund request.
    • - Any relevant documentation or evidence to support your claim.
  • - Our customer support team will evaluate your refund request within 5 business days.
  • - If your request is approved, we will process the refund within 3 business days to the original payment source (if applicable) or to your designated wallet address.
  • - For unauthorized transactions, we may ask for additional information or documentation to conduct a thorough investigation.

Refund Decisions
  • - All refund requests are subject to a review and approval process by our customer support team.
  • - We reserve the right to reject any refund request if it does not meet the eligibility criteria or if it is deemed fraudulent or malicious in nature.
  • - Our decision regarding any refund request will be final and binding.

Contact Information

If you have any inquiries or require further assistance regarding our refund policy, please don’t hesitate to contact our customer support team at support@inxcrypto.com.